Delivery & Shipping

All orders are printed and handmade to order and are typically dispatched within 1–5 working days of your order being placed.

Orders will be dispatched using the Royal Mail delivery service selected by you at checkout. All items are sent by tracked delivery and a tracking number is provided once your order has been dispatched.

UK Shipping Rates

  • Tracked 48 Large Letter — £2.99 (orders up to £9.99)
  • Tracked 48 Parcel — £3.95 (orders £10.00 and above)
  • Tracked 24 Large Letter — £3.95 (orders up to £9.99)
  • Tracked 24 Parcel — £4.95 (orders £10.00 and above)

Tracked 48 services aim to deliver within 2–3 working days of dispatch. Tracked 24 services aim to deliver within 1–2 working days of dispatch. These are Royal Mail estimated timeframes and are not guaranteed.

Delivery Times

Please note that delivery times are estimates only and begin after your order has been processed and dispatched. Processing time is separate from delivery time.

Please double-check your shipping address when ordering, and on your email confirmation, as incorrect details are a common cause of delivery delays. If you do find an issue, please contact us by email as soon as possible at lunamoonnorfolk@gmail.com.

Processing Times

As each item is individually 3D printed and made to order, our standard processing time is 1–5 working days, unless otherwise stated on the product listing. For full details, please see our Processing & Lead Times page.

Processing time is the time required to manufacture, prepare and package your order. It is in addition to, and separate from, the delivery time selected at checkout.

If a shop closure or holiday period has been announced, this will be communicated on the website and processing times will be updated accordingly.

Once your order has been completed, printed, quality checked and packed, it will be shipped via your chosen service.

Working Days

Our shipping operates in line with the UK business calendar, excluding weekends and bank holidays. These days may extend delivery times.

EU & International Orders

Due to changes in international trade regulations following Brexit, and the introduction of the EU General Product Safety Regulation (GPSR), we are currently unable to ship orders to Northern Ireland or Europe due to the increased compliance requirements.

At this time, we do not ship overseas. If you're based in another country and are interested in our products, please get in touch as we may be able to arrange a custom order.

Missed or Failed Deliveries

This covers situations where:

  • A delivery attempt was made but no one was available to receive it
  • The parcel was redirected to a post office or collection point by the buyer and was not collected within the courier's holding period
  • The parcel was returned to us as undeliverable due to an incorrect or incomplete address

Orders returned to us in any of these circumstances are not eligible for free re-dispatch. If you would like your order to be re-sent, additional postage charges will apply. Please note that as items are made to order, refunds are not available for non-personalised items returned due to non-collection or failed delivery, except where required by law.

Delivery Delays

Every effort is made to dispatch orders within the stated processing times shown. During busy periods, including Christmas and other seasonal events, both processing and delivery times may be longer than usual.

While potential delivery delays are outside of our control due to courier network issues, weather delays, and other unforeseen disruptions, we will always work with the courier to resolve any problems as quickly as possible.

Lost or Non-Delivery of Orders

Orders undelivered after 15 business days since the dispatch date will be considered lost. Please contact us within 21 days of shipping confirmation to be eligible for a refund. You can reach us at lunamoonnorfolk@gmail.com.

Please note that once a delivery has been authorised to be left with a third party or at an unattended location at your request, we and our shipping partners are unable to accept responsibility for any loss or damage.

Last updated: 27/06/2026